Returns

Returns

If you are not satisfied with our products you should inform us and apply for a refund within 7 days of receipt of the items. The supplier will not refund your shipping charges.

You can return any items within 7 working days from the date you received them. In case of any returns, always make sure that the returned items are unopened and unused, please make sure they are packed and you have included the original invoice while returning them as we do not accept any returns without the original invoice or if they are used or opened. Used items cannot be accepted because of hygienic reasons. You can write down a small note on the invoice paper to tell us the reason why you are sending the items back and what products do you want as a replacement.

All returns to JinnyMall.Com will need to go through the proper RMA (Returns Merchant Agreement) procedure.

If you are returning a product to us during the warranty period, please make sure you have satisfied all of the following requirement

1. You have spoken to customer services or technical support (applies to fault issues)

2. Obtain a valid returns number. This can be obtained by completing the RMA form ( RMA form is attached to your order, please login into the system, click on your order for form access). Please note this RMA is only valid for 7 days.

3. All returns should be in the original format with all items as supplied (eg: cables, manuals) unless agreed in writing. Incomplete items will be held for 28 days or will be returned back at a cost to the customer.

4. Send the items back to us at:

Returns Department

AMZ Corp T/A Gorgeous Me

374 Eastern Avenue, Ilford, IG2 6NW

 

5. Returning of goods is the responsibility of the customer. You are advised to insure the items appropriately. We will not be responsible for items damaged during transit back to us. If we have accepted carriage costs in writing due to any reason, you can only use Royal Mail (Recorded or Special depending on insurance) and Parcel Force Standard Service (items over 1Kg) with adequate insurance only. A copy of receipt should also be included in the package